At Homly.ca, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, protect, or otherwise handle your Personal Information when you use our website and services. By accessing or using Homly.ca, you agree to the terms outlined in this Privacy Policy and consent to the practices described in this policy.
This Privacy Policy applies to Homly.ca and "Team Alliance Realty Brokerage". Brokerage that it operates under, hereafter referred to collectively as "Homly.ca," "we," or "our."
"Personal Information" is any information about an identifiable individual. We may collect Personal Information such as your name, email address, phone number, and postal address when you register for an account, request information, use our services, or interact with our website.
We automatically collect certain information about your use of Homly.ca, including your IP address, device information, browser type, and browsing history in order to deliver the most personalized experience possible.
We collect technical information to ensure that our users have the best possible experience with our platform. This may include login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our website, and usage details as well as non-personal details about your online interactions, including the Uniform Resource Locators (URLs), clickstream to, through, and from our website (including date and time), products you viewed or searched, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, email response and interactions, and any phone number used to call our customer service number.
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver targeted advertisements.
Please note, this Privacy Policy does not apply to aggregated data as it is not possible to determine the identity of specific individuals from aggregated data. Homly.ca reserves the right to use anonymous, aggregated data in any way that it determines appropriate to help provide a better user experience.
We do not collect, use, access, disclose, or retain any biometric data. However, our apps may be supported by third parties such as Google or Apple. Through the use of third-party technology, users may enable technology which uses biometrics for authentication. When such technology is enabled, we will be notified if the authentication is successful but will not have access to any of the data associated with the authentication.
Personal Information may be collected directly from you (or anyone authorized by you to act on your behalf under a power of attorney or other legal authority) using a variety of means (including technological mediums). In addition, we may employ technologies that identify, locate, or profile you. This information may be collected from sources within or outside of Homly.ca including from (depending on the product or service you have with us): our interactions with you (e.g. email, instant messaging/chat, telephone and video calls); your mortgage or insurance broker, or real estate agent or broker (where applicable); government bodies, agencies, registries; regulatory bodies, and law enforcement authorities; public records; third-party service providers (including financial data aggregators) and professional advisors (such as accountants and lawyers); other financial or lending institutions; credit reporting agencies including Equifax Canada Inc. and Trans Union of Canada, Inc.; our affiliates, partners, and related entities; and organizations with whom you have arrangements or any other sources we deem appropriate (where the information obtained will help us serve you).
We may record telephone or video calls made or received by our agents and employees for quality assurance and security purposes. If you do not want your call to be recorded, please notify the agent on the call. We keep recordings of calls only for as long as permitted by law.
We use your information to provide, maintain, and improve our services, as well as to personalize your experience and respond to your inquiries. This includes notifying you of service updates and changes.
We may use your information to send you promotional materials, offers, and advertisements about services, offers, news, and/or other updates that may be of interest to you.
We may use your information to comply with legal obligations, enforce our policies, and protect the rights, property, or safety of Homly.ca and its users.
Homly.ca will never sell, trade, or disclose to third parties any non-public personally identifiable information derived from registration for or use of Homly.ca's website and/or services - including customer names and addresses - without the consent of the customer (except as required by court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others).
We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you.
We may use your information to comply with legal obligations, enforce our policies, and protect the rights, property, or safety of Homly.ca and its users.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Please note that sharing your Personal Information with us does have certain risks including risk of unauthorized disclosure of Personal Information, identity theft, and fraud. As such, we implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Homly.ca will only keep customer information to the extent required for the purposes outlined in this policy and in accordance with the consumer's right to request deletion of their data at any time. Additionally, we may retain the personal data for a longer duration if the customer has provided consent for such processing, provided that the consent is not revoked. Furthermore, Homly.ca may be required to retain personal data for an extended period if necessary to fulfill a legal obligation or in compliance with an authority's directive.
A user may request that any data provided to and/or collected by Homly.ca be deleted. They can choose to delete some data at their own discretion, such as the user profile that they create on Homly.ca. For any information that was provided to Homly.ca that cannot be accessed and deleted by the user, the user can email support@homly.ca, specifying what data they would like Homly.ca to delete. Homly.ca will make the necessary arrangements, subject to any legal requirements or the privacy policies of third-party vendors, to delete said data and will confirm with the customer that their data has been deleted.
When a user deletes their data, Homly.ca ensures that their data is either safely and entirely removed from Homly.ca servers or retained only in anonymized form which cannot be associated with the user. To verify deletion requests, and protect user information from malicious or accidental deletion, there may be some delays from the time of deletion of information and when copies of said information are deleted from Homly.ca's active and backup systems.
In accordance with CASL, and in respect of your privacy and our obligations under CASL, Homly.ca agrees to: identify a message that is an advertisement as an advertisement in a reasonable way; not use false or misleading subjects, email addresses, or phone numbers; monitor third-party email marketing services for compliance, if we use one; honour opt-out/unsubscribe requests quickly; allow users to unsubscribe by using the link at the bottom of each email or following the instructions in each communication.
You may opt-out of receiving promotional communications from Homly.ca by following the instructions provided in such communications. You can also control cookies and tracking technologies through your browser settings.
Please note that while clients may withdraw consent from obtaining promotional communications, this withdrawal will not apply to all communications. There are certain communications that all clients must receive (such as those regarding account-related information). Non-clients may withdraw consent from all communications at any time.
Homly.ca is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from children under 18 years of age.
From time to time, at the discretion of Homly.ca, third-party products or services may be included or offered on Homly.ca. Third-party products or services, and their respective sites, have separate and independent privacy policies from that of Homly.ca. We encourage you to review the privacy policies of any third-party websites or services before providing any Personal Information. Homly.ca has no responsibility or liability for the content and activities of third-party products or services or their respective sites. That said, in the interest of protecting the integrity of Homly.ca we welcome any comments or concerns about these sites to ensure that we continue to provide an excellent user experience.
This website is governed by Canadian law. If you are located in a jurisdiction outside of Canada and have questions on the application of the laws of your country to our collection, use or disclosure of your Personal Information, then please contact your local privacy commissioner or data supervisory authority.
That said, your Personal Information may be transferred to or accessible from other jurisdictions, outside of Canada, for processing and storage, where laws regarding the protection of Personal Information may be different than the laws in Canada. As such your Personal Information may be subject to the laws of those jurisdictions.